SHIPPING INFORMATION

Find answers to the most common questions about Nutrition Warehouse shipping, including delivery times, shipping rates, couriers and tracking options. If you need further help, our Customer Service team is available Monday–Friday, 9:00am–5:00pm NZST (excluding public holidays) on 0800 837785.

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How much will delivery cost to my address?

Nutrition Warehouse offers several convenient shipping options to suit your needs, including Standard Shipping, Express Shipping, and SameDaySupps Delivery:

Standard Shipping: $3.99 flat rate.
Express Shipping: $9.99 flat rate.
Same Day Delivery: $14.99.

WANT FREE SHIPPING? Orders over $60 qualify for Free Standard Shipping.

When will my order arrive?

Most customers receive their supplements within 1–4 business days, provided the following conditions apply:

An instant-clearance payment method is used, such as PayPal, Credit Card, or AfterPay.
The parcel weighs under 5kg in cubic weight (delivery times for bulky items may vary).
The delivery address is not classified as a remote location.

Orders over 5kg or containing bulky items: These shipments are transported via road freight, which may result in extended delivery timeframes. Your tracking number will provide the most accurate delivery estimates for your region.

Non-instant payment methods: Payments made via Bank Transfer or methods requiring manual clearance may delay dispatch. For the fastest processing and delivery, we recommend selecting Credit Card, PayPal, or AfterPay at checkout. Please be aware that providing custom delivery instructions (e.g., “leave at door”) places full responsibility for the parcel on the customer. Nutrition Warehouse is not liable for loss or damage when such instructions are used.

Please note: Standard Delivery may experience delays during promotional and peak sale periods.

Do you offer freight protection?

Our freight protection covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your shipping address, we will replace and resend your order as soon as we’re aware of the situation. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.

What Freight Protection covers:

Lost In Transit: If you order has not arrived on time and has been confirmed lost by the shipping company, then we will replace your order and resend it.

Damaged In Transit: If your order arrives damaged, either by the shipping company or anything related to transit, then all we will require is a picture of the damaged item in question and we will replace and resend your order.

Limits Of Freight Protection:

Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your freight protection claim at any time if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.

How to Lodge a Freight Protection Claim:

To lodge a claim using freight protection, please call us on 1300 837 785 or email us and report the lost or damaged item(s) to our customers service team. We will then investigate the claim and be in touch with you as soon as we can with a resolution. Please ensure you are familiar with our Terms and Conditions.

What happens if I'm not home when my order comes?

You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won't be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our terms and conditions before ordering.

My order arrived but there's a Problem!

If you receive an incorrect item, your order arrives damaged, or you experience any issues, please contact our award-winning Customer Service team. We’re available Monday–Friday, 9:00am–5:00pm NZST on 0800 837 785, and we’ll assist you as quickly as possible.

Please ensure you keep the product so we can resolve the issue promptly.

How do I track my order?

We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!

You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please visit the links to our three courier companies tracking pages below:

My order has not arrived on time!

If your order has not been delivered in the expected time (max. 7 business days), please contact our award-winning Customer Service team Monday – Friday 9.00am-5.00pm AEST on 1 300 837 785 and they will help track down your order as soon as possible.

What are the shipping cut-off dates for Christmas 2025?

To ensure your Nutrition Warehouse order arrives before Christmas 2025, please place your order by the following cut-off dates: Standard Shipping by 18/12/25, Express Shipping by 21/12/25, and Click & Collect or Same Day Supps by 23/12/25.

What If I Order Outside The Christmas Cutt-Off Dates?

Orders placed after these dates may still be processed, but delivery before Christmas cannot be guaranteed due to peak courier delays, so we recommend ordering early to avoid disappointment.

I have another question about shipping!

If you haven’t found an answer to your question, please call our award-winning Customer Service team on 09 2612430. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm NZST. Please note that our service team is unavailable on some public holidays across New Zealand and Australia.