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Should you take protein before or after a workout? Discover the benefits of both approaches, how they impact muscle recovery, and the best protein sources to support your fitness goals.
Achieve lean muscle gains with a balanced diet and essential supplements. Discover the best macronutrients, meal plans, and top-rated supplements to maximise results.
Confused about BCAAs vs. protein? Discover their unique benefits, when to take them, and whether you need both for muscle recovery and performance. Find top-quality BCAAs and protein at Nutrition Warehouse NZ.
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Below is an overview of the most commonly asked questions while shopping with Nutrition Warehouse Online. If you haven’t found an answer to your question, please call our award-winning Customer Service team on 0800 837785.. We’ll be able to take your call from Monday – Friday 7:00am-3:00pm NZST. Please note that our service team is unavailable on Public Holidays.
Nutrition Warehouse has a very comprehensive price matching program. Click here for More Info.
My Active Rewards is Nutrition Warehouse’s loyalty program, where we get to reward members across all channels. As a My Active Rewards member, you earn 1 point for every $1 spent on products in-store and online. Your points accumulate, and you can use/redeem your points to purchase more of your favourite products across all stores or online. Plus, you get heaps of free swag and are the first to preview all our latest and greatest products and VIP events. We also have the capability to run Bonus Point Promotions, so you have the opportunity to earn more points and, in return, save more. Click the button below for more information.
My Active Rewards FAQsSpecials are our current promotion, and clearance items may contain short-dated stock or items that are being discontinued. We do not accept returns for specials and clearance items unless the product is damaged or if we've sent the wrong item.
Shop Specials Shop ClearanceAll online offers and prices are valid for online purchases only and may be different from those in our retail stores.
You can check out our Best Supplements, which were voted by you on the last Supplement Awards!
Top Fat Burners Top Pre workouts top protein powdersHead here to find your local store's hours and contact details.
Store LocatorYou can check all store details and opening hours here:
Store LocatorAs soon as you submit your order, we will process and ship your order with all possible speed! 99.9% of orders shipped within 24 hours or less!
Nutrition Warehouse accepts Mastercard, Visa and American Express as well as Debit Credit Cards if your bank allows online purchases with it.
PayPal is another checkout method available to online customers of Nutrition Warehouse, the PayPal choice will be available at checkout. You may either create a PayPal account or use an existing PayPal account to complete the transaction.
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Shake Now. Pay Later! Buy what you want today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly.
Buy now and pay later on your in-store purchases with ZipPay. Setting up ZipPay is easy and only takes a few minutes. Simply sign up on the ZipPay website and get approved for up to $1000 within just a few minutes. Schedule payments weekly, fortnightly or monthly, up to you! Please note, ZipPay is only available for in-store purchases.
Shake Now. Pay Later! Buy what you want online or in-store today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly.
Buy now and pay later on your in-store purchases with ZipPay. Setting up ZipPay is easy and only takes a few minutes. Simply sign up on the ZipPay website and get approved for up to $1000 within just a few minutes. Schedule payments weekly, fortnightly or monthly, up to you! Please note, ZipPay is only available for in-store purchases, for online purchases you can pay with AfterPay.
If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.
Contact USYes we do, there is a minimum spend of $99 to use either of these payment methods.
Store LocatorPlease note parcels going to PO Boxes, Parcel Lockers, Locked Bags or Australian Defence Addresses (via Australia Post) and bulky parcels going to WA/NT may take longer than normal deliveries.
If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.
If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online. Also, by entering custom delivery instruction on checkout (e.g. please leave parcel at the door), you are taking all responsibility for loss or damage of your order. Nutrition Warehouse will not be liable for any loss that may occur for custom delivery instructions.
You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won't be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our terms and conditions before ordering.
We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!
You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please visit the links to our three courier companies tracking pages below:
* Please make sure you keep the product so we can amend your order issue
Contact USOur freight protection covers you for lost or damaged items in transit. If your item is lost or damaged in transit to your shipping address, we will replace and resend your order as soon as we’re aware of the situation. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.
Limits Of Freight Protection:
Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your freight protection claim at any time if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.How to Lodge a Freight Protection Claim:
To lodge a claim using freight protection, please call us on 1300 837 785 or email us and report the lost or damaged item(s) to our customers service team. We will then investigate the claim and be in touch with you as soon as we can with a resolution. Please ensure you are familiar with our Terms and Conditions. Contact USFreight Protection is an optional charge on checkout valued at $2.95. If your order also includes a shipping fee, then this will be on top of our normal $9.95 shipping charge which would equal $12.90 in total.
Freight Protection is an optional add-on and if you have selected this by mistake we are more than happy to refund the cost. Just contact our customer service department and request a refund of your freight protection cost.
Contact USIf you haven’t found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.
Contact USStep 1: Check products are available for SameDaySupps
Step 2: Add products to your cart.
Step 3: Proceed to the checkout and enter your customer information and address.
Step 4: If SameDaySupps is available for the product you’ve chosen and is in stock at a local store, you’ll see the option for Same Day Delivery in the Delivery method section of the checkout.
Step 5: Finalise your payment.
Step 6: You’ll receive an email receipt after your order has been placed. Then the store will pack your order. You’ll receive another email notifying you that your order is ready for collection by our delivery partner.
Step 7: Once your order has been picked up from store — tracking will be provided in the email so you can see where your order is.
Here at Nutrition Warehouse, we love to make sure you are completely satisfied with your products and experience. As a result, we have one of the best return policies in the entire supplement industry!
If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to any store or our online warehouse to exchange for another product or take a store credit. If you would like a full refund, you just need to head back to the original store you purchased for a full refund. Don't forget to bring in your receipt or rewards card.
Don't like the taste or performance of your new product for any reason? Then simply return your opened product with 5 scoops or less used to any store or our online warehouse. We will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.
If you don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse, and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.
To begin processing any type of return, please contact our Customer Service team on 1 300 837 785 or email us and provide your name, the order number, and the reason for returning the product.
Contact USIf you haven't found an answer to your question, please call our award-winning Customer Service team on 1 300 837 785. We'll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Queensland Public Holidays.
Contact USIf eligible for a refund (please see Return Policy just above), refunds can only be issued from the same place of purchase (if ordered online, you must return to our online store, OR if purchased in-store, must return to the original store of purchase). If you would like to exchange or take a store credit, you can return it to any of our stores regardless of where it was originally purchased.
No sorry, we don't offer bulk discount prices, however, if you are a Gym/Cafe/Sporting Club or the likes, we do have a wholesale program which you may be eligible for, see more details on that here:
Nutrition Warehouse IndustryAt times Nutrition Warehouse run special offers using coupon codes. Only one coupon code can be used per purchase. To use a coupon or promo code, enter the code on the shopping cart page or on the checkout page during checkout.
We are always on the look out for health and fitness enthusiasts who have a great social media presence and following (min 1K followers), whilst providing insight into their training, nutrition and supplement use.
If you are confident that you offer this and will be a great representation of our brand, please head to our Industry Page and apply here:
Nutrition Warehouse IndustryWe offer a discount program for our Personal Trainers, you can find all the details and application via the following link:
Nutrition Warehouse Industry
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